About CHC52021 Diploma of Community Services

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management. Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.


Flexible Online Delivery

Traxion Training specialises in delivering qualifications through online Recognition of Prior Learning (RPL), designed for experienced professionals who are currently employed in their respective industries. As part of the RPL process, students begin by completing a self-reflection questionnaire. This initial step helps them identify their existing skills and knowledge, determining whether they are eligible for RPL or if additional training is needed to meet the qualification requirements. Successful RPL outcomes can significantly shorten training and learning duration, ensuring a more efficient path to achieving qualifications. This tailored and flexible online approach optimises time and focuses on areas that may require further development.

RPL & Credit Transfer

Recognition of prior learning is all about the skills and knowledge you’ve collected through work and life experiences and then transferring them to current training course requirements. Credit transfer also recognises previous formal learning (e.g. other VET qualifications). It uses the copy of the qualification, record of results (which includes details of the issuing RTO and the date issued), statement of attainment previously issued to the student for each unit of competency, or authenticated VET transcripts downloaded from the USI (Unique Student Identifier) platform. All courses can be completed using an assessment only pathway through RPL in Traxion if the candidate possesses sufficient skills and experience as determined by the assessor.

Enrolment Conditions

Enrolments are processed upon receipt of a completed enrolment form. All policy information regarding conditions of enrolment, refunds and our guarantee to complete all assessment requirements once the enrolment has commenced, is contained in our Terms and Conditions.

For further information please refer to the Student Handbook.

The specific course entry requirements are:

  • Traxion Training will outline the RPL process clearly at course commencement and gather evidence from the student to demonstrate their capacity to manage the assessment requirements. If the student is not able to meet these requirements, then alternatives will be sought.
  • Technology skills – basic level computer skills and access to a computer will be required. 
  • Approximately 6 months of experience in the Community Services, or/and disabilities and healthcare industry.
  • Completed a total of least 200 hours of work in a specific range of skills related to the community services or/and healthcare services industry as detailed in the Assessment Requirements of the units of competency. The total number of hours may be applied collectively across all units of competency that include the requirement for workplace hours.

Unit Code Unit Title
CHCCCS004 Assess co-existing needs  
CHCCCS007 Develop and implement service programs
CHCCCS019 Recognise and respond to crisis situations
CHCCSM013 Facilitate and review case management  
CHCDEV005 Analyse impacts of sociological factors on people in community work and services  
CHCDFV001 Recognise and respond appropriately to domestic and family violence  
CHCDIV001 Work with diverse people  
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety  
CHCLEG003 Manage legal and ethical compliance  
CHCMGT005 Facilitate workplace debriefing and support processes  
CHCPRP003 Reflect on and improve own professional practice  
HLTWHS003 Maintain work health and safety  
BSBPEF401 Manage personal health and wellbeing  
CHCCCS009 Facilitate responsible behaviour  
CHCCCS038 Facilitate the empowerment of people receiving support  
CHCCDE027 Implement community development strategies
CHCCOM004 Present information to stakeholder groups  
CHCDIS017  Facilitate community participation and social inclusion 
CHCDIV003 Manage and promote diversity  
CHCMGT006 Coordinate client directed services  

Duration and Process

Duration of the Recognised Prior Learning (RPL) process may be approximately 8 weeks to 6 months.  It is largely dependent on the student’s ability to respond to the assessment kit provided. The RPL Kit normally consists of the following sections (please note this is subject to change, please contact us for detailed information)  

  1. Self-Assessment Questionnaire
  2. List of Evidence Documents & Workplace Portfolio
  3. One on One Competency Questioning Interview with a qualified assessor
  4. Observation recording sheets
  5. Third Party (current workplace supervisor/representative) Verification

Vocational placement hours requirements

This Qualification requires students to have completed a minimum of 200 hours of vocational placement. Traxion Training expects students to have already completed these hours because Traxion only offers assessment only based assessment method and do not offer any training and delivery for this qualification. Traxion currently only offer RPL services to students who have worked at least these hours and is currently working in the industry. If a student doesn’t meet the vocational placement hours requirement in the specified units of competencies of the qualification, Traxion would not be able to issue a Statement of Attainment for the specified unit of competency or a qualification. There is 1 unit of competencies in this Qualification which requires vocational placement.

  • CHCCSM013 requires students to have performed the activities outlined in the performance criteria of this unit during a period of at least 100 hours of work within a workplace. These hours cannot be completed concurrently with hours specified in any other unit of competency. More information can be found here.
  • CHCDEV005 requires students to have performed the activities outlined in the performance criteria of this unit during a period of at least 100 hours of work within a workplace. These hours cannot be completed concurrently with hours specified in any other unit of competency. More information can be found here.

Because your skills matter, let’s certify them!

CLICK HERE to get detailed information.
Our Course Advisers will be in contact to offer further assistance.

Fee For Service (FFS) option

To apply for this course under FFS option, please use this application form https://www.traxiontraining.com.au/courses/chc52021ffs/

Michaela hodges
Michaela hodges
2025-06-02
Vasantha has been absolutely amazing during my training. I can not thank her enough for the support she has provided.
Samantha Noonan
Samantha Noonan
2025-06-02
I have just completed my Diploma in early childhood education and care with Traxion Training. Sarah handled my enrolment process, she was very polite and responsive when completing my enrolment. Vasantha Reedy has been my assessor and trainer throughout my study, thank you Vasantha for your fast responses and encouragement through this course, you are a credit to your company.
des topacio
des topacio
2025-06-02
Before i called for competency, i was very nervous. But Vasantha makes me comfortable talking to her. She is very polite, very nice. and very supportive. She helps a lot, I answered the questions and she elaborate it more to me. She truly knows what she doing. Thank you Vasantha. Highly recommended..
Nicholas Kautai
Nicholas Kautai
2025-05-30
Vasantha Reddy was extremely helpful. I have never been supported by someone such as her. I have studied at University but had been let down by lack of support or support coming too late. Vasantha kicked me into gear and was quite assertive with me that encouraged me to pick myself up and get into the right frame of mind to pick myself up and get to work with her. She is an amazing communicator and focussed on me in a respectful and encouraging way. I wish I had someone like her while I was doing Uni studies I would have have passed with flying colours. What an amazing find I am blessed that she was my trainer. Thank you Vasantha what an amazing person you are. God Bless Nick Kauutai
Charlotte Hieronymus
Charlotte Hieronymus
2025-05-22
I had a great experience with Vasantha at Traxion Training. She was always very polite, approachable, and extremely helpful throughout my course. Her support made a big difference, and I truly appreciated her assistance every step of the way. Highly recommend working with Vasantha!
Elise Smith
Elise Smith
2025-05-20
So easy and great communication. Thank you to Anna, Christina and Vasantha for making it a really simple process.
Abhishek Gupta
Abhishek Gupta
2025-05-16
Great communication, timely feedback, and real ontime support all the way from Start to End – My wife's completed her Diploma in ECE from Traxion. I cannot express my gratitude enough for the quality of service and education these guys deliver and key guidance they offered. Everything is delivered at an exceptional level, and the benefit of my taking action and working with them is measurable in every aspect of our life. For my wife, It was a pleasure dealing up with Francis and the assessor Vasantha throughout for documentation for starting the process till assignment and assessment submission. I highly recommend them for Early Childhood Education courses.
D J
D J
2025-05-15
Vasantha Reddy is an outstanding Trainer and Assessor. Her sessions are clear, engaging, and incredibly well-structured. She’s patient, professional, and truly committed to her students' success. Highly recommended!
Park Haven GV
Park Haven GV
2025-05-14
My trainer Vasantha was an absolute pleasure to work with—so patient and understanding. I would highly recommend her to anyone. Thank you, Vasantha, for making this course smooth and enjoyable.
Rachel Perkins
Rachel Perkins
2025-05-14
Vasantha Reddy was clear and concise. Easy to understand and polite and gentle. Enjoying laughter and creating a comfortable space. It has been a pleasure to work with her. I recommend her to friends and family.

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