Third-Party Provider Arrangements
Traxion Training may engage approved third-party providers to support student recruitment, administration, and other approved services on behalf of the RTO. Traxion Training remains responsible for ensuring that all services provided through third-party arrangements comply with the Standards for Registered Training Organisations (RTOs) 2025.
Approved Third-Party Providers
The following organisations are approved third-party providers engaged by Traxion Training:
| Third-Party Provider | Approved Services | Contact Details |
|---|---|---|
| Global Bridge College Pty Ltd | Student recruitment, administrative assistance and student liaison services | admininstration@gbcollege.com.au |
| GetMyCourse Pty Ltd | Student recruitment, administrative assistance and student liaison services | info@getmycourse.com.au |
| Instinct CBT Pty Ltd | Student recruitment | info-iau@ndaffirming.com.au |
Roles and Responsibilities
Responsibilities of Traxion Training
Traxion Training is responsible for:
- RPL assessment and competency assessment services
- assessment decisions and outcomes
- issuance of qualifications and Statements of Attainment
- student support and compliance oversight
- complaints and appeals management
- approval and monitoring of third-party activities and marketing materials
- maintaining student and compliance records
- ensuring compliance with applicable VET legislation and regulatory requirements
Traxion Training retains responsibility for all services delivered on its behalf by approved third-party providers.
Responsibilities of Third-Party Providers
Approved third-party providers may assist with:
- student recruitment
- course information and enquiries
- enrolment support
- administrative assistance
- student liaison and communication services
Approved third-party providers must:
- accurately represent Traxion Training as the Registered Training Organisation (RTO);
- use only approved marketing and promotional materials;
- provide accurate course and enrolment information;
- comply with Traxion Training policies and procedures;
- refer complaints and appeals directly to Traxion Training.
Third-party providers are not authorised to:
- issue qualifications or Statements of Attainment;
- make assessment decisions;
- guarantee successful course completion, employment outcomes, migration outcomes, or government funding outcomes;
- act outside the scope of their approved agreement with Traxion Training.
Student Support, Complaints and Appeals
Students enrolled through an approved third-party provider are enrolled as students of Traxion Training.
Students may contact Traxion Training directly regarding:
- academic matters;
- assessment enquiries;
- student support;
- complaints or appeals;
- concerns relating to a third-party provider.
- Traxion Training encourages students to raise concerns promptly to support timely resolution of issues.
RTO Contact Details
Email: enquiries@traxiontraining.edu.au
Phone: 07 3179 6034
Website: https://www.traxiontraining.com.au/
Complaints Relating to Third-Party Providers
Students may lodge a complaint directly with Traxion Training regarding the conduct, services, marketing, communication, or practices of any approved third-party provider acting on behalf of the RTO.
All complaints will be managed in accordance with Traxion Training’s Complaints and Appeals Policy and Procedure.