Diploma of Community Services (Case Management): This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
Our courses can be generally offered mixed mode, with a variety of learning options to cater to individual learning styles. Most courses have been designed to be delivered to those aligned with a workplace to enable easy completion of the practical tasks associated with some components of assessment.
Duration of the Recognised Prior Learning (RPL) process is approximately 6-8 weeks. It is largely dependent on the student’s ability to respond to the assessment kit provided. The RPL Kit normally consists of the following sections (please note this is subject to change, please contact us for detailed information)
- Self-Assessment Questionnaire
- List of Evidence Documents & Workplace Portfolio
- One on One Competency Questioning Interview with the Trainer
- Observation recording sheets
- Third Party Verification
RPL & Credit Transfer
All courses can be completed using an assessment only pathway through RPL if the candidate possesses sufficient skills and experience as determined by the assessor.
The CHC52015 Diploma of Community Services (Case Management) is currently being funded by the Queensland State Government’s Higher Level Skills for eligible participants. Eligible students must pay a Co-Contribution Fee.
For full eligibility information, terms and conditions and a breakdown of the fees applicable please click here.
Enrolments are processed upon receipt of a completed enrolment form. All policy information regarding conditions of enrolment, refunds and our guarantee to complete all training and assessment requirements once the enrolment has commenced, is contained in our Terms and Conditions.
For further information please refer to the Student Handbook.
To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of the units of competency.
|Unit Code||Unit Title|
|CHCCCS007||Develop and implement service programs|
|CHCCOM003||Develop workplace communication strategies|
|CHCDEV002||Analyse impacts of sociological factors on clients in community work and services|
|CHCDIV003||Manage and promote diversity|
|CHCLEG003||Manage legal and ethical compliance|
|CHCMGT005||Facilitate workplace debriefing and support processes|
|CHCPRP003||Reflect on and improve own professional practice|
|HLTWHS004||Manage work health and safety|
|CHCCCS004||Assess coexisting needs|
|CHCCSM004||Coordinate complex case requirements|
|CHCCSM005||Develop, facilitate and review all aspects of case management|
|CHCCSM006||Provide case management supervision|
|CHCCSM007||Undertake case management in a child protection framework|
|CHCDIV002||Promote Aboriginal andor Torres Strait Islander cultural safety|
|CHCMHS002||Establish selfdirected recovery relationships|
|CHCMHS005||Provide services to people with coexisting mental health and alcohol and other drugs issues|